Are you a digital leader or laggard?
Going digital is almost a requirement for companies with any level of competition. But many small and midsized businesses are going above and beyond, seeking out innovative digital strategies to help them stand out from the crowd and be more effective in their business processes.
Are you an innovative leader of digital transformation, or a laggard? This infographic will give you lots of reasons why you should be leveraging technology and automating processes to improve customer experience and operational efficiency.
What is digital transformation for SMBs?
Digital transformation for SMBs involves leveraging technology and automating processes to improve customer experience and operational efficiency. By 2027, 66% of SMBs plan to increase their investments in automation and digital tools, which can help them compete more effectively with larger rivals.
What benefits do early tech adopters experience?
Early tech adopters among SMBs are twice as likely to achieve high revenue growth and four times more likely to feel confident in their business. They also prioritize improving sales and marketing, enhancing customer retention, and personalizing customer experiences through technology.
What role does AI/ML play in SMBs' digital strategies?
AI and machine learning are considered important technologies for modernizing operations among SMBs. These technologies support key business improvements such as operational efficiency, customer retention, and brand engagement, making them essential for businesses looking to reshape their digital landscape.
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